Customer accounts
Customers can shop as a guest or create an account with email and password. An account is created at checkout by ticking "create an account", or from haloweave.store/account.
With an account the customer can see order history, keep a wishlist, and use the Chisel Coach with memory. One account works on the main shop and every partner store.
The Customers screen in the admin
Open Customers in the left menu.
- Search by name or email.
- Click a customer to see their details, addresses and every order they have placed.
- Customer groups let you tag customers (for example "VIP") so a promotion can be limited to them. See Promotions.
You can edit a customer's name, email and phone. You cannot see or reset their password; if a customer is locked out, they use the reset link on the site (email sending for customer password resets is a roadmap item, so in the meantime ask Haloweave).
NeverStop Club points Live
NeverStop Club is the loyalty programme on the storefront (haloweave.store/neverstop-club).
- 200 welcome points when an account is created.
- 1 point per ₹10 spent, added when an order is placed. Guests earn nothing.
- Tiers are shown on the NeverStop Club page based on points.
Points are recorded automatically. There is no admin screen for points yet; adjustments are a developer task. Redeeming points for money off is not built.
Reviews
Customers who are logged in can write a product review. Reviews wait for approval before they show on the site. Open Reviews in the left menu: the Pending tab lists each one with the product, the stars, the reviewer and whether they are a verified buyer.
- Approve puts it on the product page and updates the product's rating within a minute.
- Reject keeps it hidden. Use it for spam, abuse, or anything that is not about the product.
- Both can be changed later from the Approved and Rejected tabs.
Privacy
A customer can export or delete their Coach conversations from their account. Deleting a customer in the admin also removes their Coach data automatically. Do not delete a customer who has orders; cancel and refund first if needed.