This page is deliberately honest about the line between what you can change yourself and what needs Haloweave.
What staff can change today Live
Everything on the Homepage screen in the admin:
- Hero campaigns and the flash sale
- The social proof ticker
- Knowledge Hub articles
- Creators and creator collections
- Transformations
- Reels
Plus products, prices, stock, discount codes and the Offers page.
What needs a developer Developer
| Thing | Why |
|---|---|
| Creating a brand-new page | Pages are built in code, not from the admin. There is no page builder |
| Changing the text on a fixed page | Terms, Privacy, Shipping policy, Refund policy and Contact are written in code |
| Changing a form | Adding or removing a field means a code change |
| Changing the menu | The header and footer links are in code |
Ask Haloweave for any of these. They are quick, but they are not self-service.
Where a Contact Us message goes
This means:
- Messages arrive as ordinary email in that mailbox. Nothing is recorded in the admin.
- There is no ticket number, no queue, and no way to see whether anyone replied.
- If nobody watches that mailbox, customer messages are silently lost.
- A customer on a phone without a mail app set up may not be able to send anything at all.
Who should watch it: somebody must own that inbox daily. Treat it like the shop's front door, because it is.
What is coming Coming soon
- A real contact form that saves messages into the admin, with a status per message
- Transactional email so customers get order and delivery updates without anyone typing
- WhatsApp and SMS updates
Related: Customer feedback · What is coming next