| Admin | The Chisel team's control panel at admin.haloweave.store/app. Also called Medusa Admin. |
| Affiliate / Partner | A gym, clinic or community with its own themed copy of the shop that earns commission. Called Affiliate in the admin, Partner on the website. |
| Vendor / Brand | A brand that supplies products and ships orders. Called Vendor in the admin and portal, Brand on the website. |
| Slug | The short lowercase word in a web address: medifit in medifit.haloweave.store, or whey-protein-1kg in a product link. |
| Variant | One buyable version of a product: a size, flavour or colour, with its own SKU, price and stock. |
| SKU | The brand's code for a variant, for example MB-WHEY-1K-CHOC. |
| Handle | The product's web address slug. |
| Sales channel | Where a product is sold. Everything is in Default Sales Channel, which is the website and all partner stores. |
| Published / Draft / Proposed / Rejected | Product status. Only Published shows on the site. Proposed means a brand has submitted it for review. |
| Captured | Payment received. |
| Fulfilment | Packing and shipping. On Chisel this is done by brands and recorded in the order's Metadata. |
| Metadata | Extra facts stored on a product: brand, GST rate, MRP, FSSAI, net quantity. On orders the same facts are shown in the Brands and shipping box. |
| HSN | The tax classification code for goods, printed on the GST invoice. Lives in the product's Attributes box (field: HS code), not Metadata. |
| Commission entry | The record of what a partner earned on one order. |
| Payout batch | A group of commission or brand entries settled together for a period. |
| Promotion | A discount code. |
| Flash sale | The timed offer shown in the homepage announcement bar and hero. |
| Hero campaign | One slide of the big homepage banner. |
| Role | A named set of permissions given to a team member under Team. Super Admin is the role with everything. |
| Ops Assistant | The chat assistant in the admin and portal that reads live data and drafts changes. |
| Draft (Ops Assistant) | A proposed change waiting for a person to apply. |
| Maker-checker | The rule that a high-risk draft must be applied by someone other than the person who asked for it. |
| NeverStop Club | The customer loyalty programme: points per rupee spent. |
| Coach | The AI shopping assistant on the website for customers. |
| Staging | The current haloweave.store setup with test payments. Production will be chiselestore.com. |
| Resend | The service that sends Chisel's emails. |
| PayU | The payment gateway. Razorpay is the backup. |
| R2 / CDN | Where product images are stored and served from, resized automatically. |