BrandAppliesSigns up and signs the agreement.
ChiselReviewsChecks the business and the paperwork.
ChiselCreates the brandContact, legal, payout, pickup address.
ChiselGives them a loginTo the vendor portal.
BrandAdds productsChisel checks and publishes.
What you must collect before they can ship
A brand is not ready just because it has products on the site. Without these, an order to that brand cannot be delivered:
| Needed | Why | Where it goes |
|---|---|---|
| Pickup address with 6-digit pin code | The courier has to be told where to send the rider | Brands page → Pickup address |
| A contact name and mobile at the pickup point | The rider calls this number on arrival | Brands page → Pickup address |
| A vendor portal login | Otherwise they cannot see their orders at all | Brands page → portal login |
| Bank or UPI details | Chisel cannot pay them without it | Brands page → Payout |
| GSTIN and legal name | For their records and payouts | Brands page → Legal |
| HSN code per product | The invoice needs it | On each product |
The steps
- Review the application. See Reviewing vendor applications. Check the business is real and the agreement is signed.
- Create the brand in Admin → Brands, or approve the application, which creates it.
- Fill in the pickup address — address, city, state, 6-digit pin code, contact name and mobile.
- Add payout and legal details so finance can pay them later.
- Create their portal login and send it to them.
- Walk them through the portal once, on a call. Most brands never read the guide.
- Check their first products carefully before publishing. Set the standard early.
Who delivers their orders
Agreed with Chisel on 17 September: the courier collects from the brand's own premises. Chisel holds no stock and has no warehouse.
Most brands are delivered by Chisel's courier. A few ship with their own courier — those brands do not need a courier pickup booked, but they do need to enter their tracking number.
Common mistakes
- Publishing products before the pickup address exists. The product sells, then cannot be shipped.
- Forgetting the portal login. The brand never sees the order, and everyone blames the system.
- Accepting a 7-digit HSN code. It is not valid. See HSN codes.
- Not agreeing the packing window. Brands get 24 to 48 hours. Say it out loud on the first call.
Related: Brands (vendors) · The vendor portal