This is the only stage where the Chisel team does nothing. It is worth understanding anyway, because most customer questions are about this stage.
What the customer pays
- Payment is taken in full, before the order exists. There is no cash on delivery. If the payment does not complete, no order is created.
- Prices on the site include GST. The invoice shows the tax split out of the price, not added on top.
- Delivery is ₹99, and free above ₹999.
Where orders can come from
| Source | How it looks | What is different |
|---|---|---|
| The main shop | haloweave.store | Nothing special |
| A partner store | e.g. medifit.haloweave.store | Same catalogue, partner's colours. The partner earns commission on it |
| A guest checkout | No account | The customer can still track by order number |
| A logged-in customer | Has an account | The order shows in their account history |
Common customer questions
"I paid but I did not get an order number." The payment did not complete. The bank usually releases the money in 5 to 7 working days by itself. Check Orders for their email or phone first — if an order exists, send them the number.
"Can I add one more item to my order?" No. Orders cannot be edited after payment. Ask them to place a second order, or cancel and re-place before the brand packs it.
"Can I pay cash on delivery?" Not at present. Everything is prepaid.
"My address is wrong." Act fast. Before the brand packs, the address can still be corrected — see Order management. Once a parcel is collected, it cannot be redirected.
Next: 2. Order management