Do this every morning and again mid-afternoon. It takes about ten minutes once you are used to it.
- Orders → new since yesterday. Open each. Payment must be Captured. Anything odd, note the order number.
- Chase packing. Any paid order whose Brands and shipping box is not yet Shipped after one working day: WhatsApp the brand with the order number. The Ops Assistant question "Any orders past their ship-by date?" gives the list.
- Check shipped orders older than five days. Click the tracking link. Stuck? Ask the brand to raise it with the courier and tell the customer.
- Vendor applications. Anything Submitted? Review it the same day. See Reviewing vendor applications.
- Affiliates. Anything Pending? Call them within two days.
- Products → Proposed. Brands waiting on you to publish. Review, price, publish, or reject with a message to the brand.
- Stock. Inventory page: anything at zero that should not be? Ask the brand to update.
- Reviews. Anything under Reviews → Pending? Approve the genuine ones, reject spam. Two minutes.
- Customer emails and WhatsApp. Reply with the order's tracking, or refund from the order if that is the answer.
- Once a week: look at Promotions for codes that should have ended, and at the homepage for banners past their date.
- First of the month: payouts. See Commission and payouts.
Keep a running note of anything that needed a workaround. That note is what turns into the next admin feature.