Ops Assistant (under Extensions) is a chat box that answers questions from live data and prepares changes as drafts. It never changes anything on its own: it cannot publish, price, approve, pay or refund. You read the draft and click Apply.
Good questions to ask
The chips on the page are the ones we use most:
- Which brands still owe HSN codes?
- Any orders past their ship-by date?
- Sales by vendor in the last 30 days
- Affiliate commissions accrued and unbatched
- Vendor applications waiting for review
- Which promotions are live?
You can type your own: "Which Plum products are out of stock?", "How many orders came from the Medifit store this month?", "Draft a 10% promotion for Athlos valid till Sunday."
Reading the answer
Answers come as labelled blocks:
- Read from live data: a table or a set of numbers. This is fact, pulled at that moment.
- Proposed draft — nothing has changed: a change the assistant suggests, shown as a before/after list. Two buttons: Apply and Dismiss.
- Applied outcome: what actually happened after you applied, including anything that could not be done.
Drafts also appear in the Drafts panel on the right until applied, dismissed or expired.
Applying a draft
- Read every line of the before/after.
- Click Apply. The system re-reads the live data first; if something changed since the draft was made, it refuses and tells you why.
- For high-risk drafts (turning a promotion on or off, approving or rejecting a vendor, payout changes) the person applying must be different from the person who asked. This is on purpose; it is the maker-checker rule.
Everything is written to an audit log with who asked, who applied and the result.
Limits
- It only knows what is in Chisel's system. It cannot look at courier sites, PayU or email.
- It is switched on per environment. If the page says the assistant is switched off, that is a setting, not a fault; ask Haloweave.
- It does not learn from chat; each conversation starts fresh.
The same assistant exists in the vendor portal, limited to that brand's own data, and is available to partners through their dashboard in a later phase.