Welcome. This wiki is the working handbook for the Chisel team. It explains every screen you will use, step by step, with pictures from the live system. Nothing here needs a developer unless a page says so clearly.
The five websites
Chisel e-Store is one system with five doors. Each door is for a different person.
| Website | Who uses it | What it is for |
|---|---|---|
| haloweave.store | Customers | The main shop. Browsing, cart, checkout, order tracking, customer accounts. |
| admin.haloweave.store/app | Chisel team | The admin. Orders, products, stock, customers, discounts, partner stores, vendor applications, settings. |
| vendor.haloweave.store | Brands (vendors) | The vendor portal. Each brand sees only its own products, stock, orders and payouts, and ships its own orders. |
| medifit.haloweave.store and other partner stores | Partner (affiliate) customers | A copy of the main shop in the partner's colours and logo. Orders placed here earn the partner a commission. |
| partner.haloweave.store/dashboard | Partners (affiliates) | The partner's own dashboard: sales, commission, theme editor, catalogue picker. |
What Chisel does, and what others do
- Chisel is the seller of record. Customers pay Chisel. Chisel issues the GST invoice. Chisel is responsible to the customer.
- Brands ship. Chisel holds no stock. Every order is split by brand, and each brand packs and ships its own items from the vendor portal, adding the courier and tracking number.
- Partners bring customers. A partner store is the same catalogue with a different look. The partner earns a percentage of each order placed on their store. Chisel pays partners and brands later, in batches.
The work, as a flow
Most of what the Chisel team does follows an order from the moment it is paid for to the review it earns. Click any step.
Customer1. Order placementPicks items and pays.
Chisel2. Order managementChecked in the admin.
Brand3. Order processingPacked in 24-48 hours.
Courier4. Order shipmentCollected and delivered.
Chisel5. Customer feedbackReview read and approved.
The full map, including what to do when a stage goes wrong, is on the order journey.
The other jobs
Everything else the team does falls into one of four groups.
Keeping the catalogue right
- Adding productsHow a product gets on the shop, and what to check before publishing.
- PricesChanging a price, MRP, and why you should not discount by editing the price.
- Products and stockEditing a product, variants, images and stock levels.
- HSN codesWhere the code lives, valid lengths, and chasing the missing ones.
- Discount codes and offersCreating a code, setting limits, the Offers page.
Filling the shop with content
- Homepage bannersHero campaigns, flash sale and the content rows.
- Blog and Knowledge HubWriting articles, and what makes one worth publishing.
- Influencers and creatorsCreator profiles, and curating the products they recommend.
- Weight loss journeysBefore-and-after stories, and the consent you must have first.
- Pages, forms and Contact UsWhat you can change yourself, and where a contact message goes.
Working with brands and partners
- Bringing a new brand onFirst conversation to first live product, and what to collect.
- Brands and their loginsEvery brand's details, pickup address, portal login and products.
- The vendor portalWhat a brand sees, so you can support them.
- Review an applicationApproving, rejecting, or asking a brand for changes.
- Partner (affiliate) storesApproving a partner, commission, editing their store.
- Customising a partner storeColours, logo, hero, chosen products, and previewing before go-live.
Money and the team
- Payments and invoicesHow customers pay, test cards, invoices, refunds.
- GSTHow tax is worked out, and what is still to be switched on.
- Commission and payoutsHow partner commission is recorded and settled.
- Team logins and rolesAdding a member, resetting a password, limiting access.
- Customers and the NeverStop ClubCustomer accounts and the loyalty programme.
How to read the labels
- Live works today and you can use it.
- Coming soon is planned or partly built. The page says what is missing.
- Developer needs a code change. Send the request to the Haloweave team with the details the page asks for.
Your first day
- Get your admin login (email + starting password + role) from a Super Admin. See Logging in.
- Open admin.haloweave.store/app and look through the left menu. Open Orders and Products to see the shape of the data.
- Open haloweave.store in another tab and place a test order with the test card on the Payments page. Then find it in the admin.
- Log in to the vendor portal as the demo brand (details on the vendor portal page) and ship that order. Watch it update on the customer's Track page.
- Read the daily checklist. That is the routine.