Customers pay Chisel. Chisel later pays two kinds of people: brands for the goods they shipped, and partners for the commission their store earned. The system records what is owed; Chisel finance moves the money.
Partner commission Live
When an order is placed on a partner store:
- A commission entry is written automatically: order id, partner, gross sale, the partner's commission % at that moment, and the commission amount. Status accrued.
- If the order is refunded, the entry is reversed.
- When a payout is made, the entries in it become paid and carry the payout batch reference.
Because the percentage is copied onto each entry, changing a partner's rate later never changes what past orders earned.
The partner sees the same numbers on their dashboard: pending payout, lifetime earnings, and commission per order.
Brand (vendor) settlement
Brands are paid for their goods per their agreement with Chisel. The portal's Payouts page shows accrued and paid amounts and a history table, and states plainly that revenue share is reconciled offline. The system does not calculate a brand's share; that is Chisel finance's spreadsheet, using the Export sales report CSV from the portal or the admin's order data.
Running a payout today
- At the start of the month, ask the Ops Assistant "Affiliate commissions accrued and unbatched" for the totals per partner, or ask Haloweave for the ledger export.
- For brands, export each brand's fulfilled orders for the period (the portal CSV, or the admin Orders list filtered by date) and apply the agreed split.
- Finance transfers the money by bank or UPI using the details on the partner record (admin → Affiliates → Payout section) or the brand's Settings page.
- Send the reference number to Haloweave, who marks the batch paid so the partner's dashboard and the brand's Payouts page update.
Checking a partner's balance
Their dashboard overview shows Pending payout and Lifetime earnings. In the admin, the partner's detail page shows the payout method and cadence but not the balance yet; use the Ops Assistant question above.
Frequently asked
| Question | Answer |
|---|---|
| Is commission on the amount before or after discount? | After discount, on the amount actually paid, before shipping. |
| Does a cancelled order earn commission? | No. A cancelled, unpaid order never accrues. A refunded order reverses. |
| What if a partner changes bank details? | Edit the affiliate in the admin. Ask them to confirm by email first. |
| Can a brand see its commission percentage in the portal? | The portal does not show splits at all; it shows sales and payout history only. |