Orders is the screen you will open most. Every order from the main shop and from every partner store lands here, in one list.
The order list
Open Orders in the left menu.
Each row shows the order number, date, customer, sales channel, payment status, fulfilment status and total. Newest orders are at the top.
To find an order:
- Type the customer's email or the order number in the search box at the top of the list.
- Use the filter button to narrow by payment status, fulfilment status, date range, or sales channel.
- Or press ⌘ K and type the order number.
Order numbers. The admin shows a running number (#1, #2, #3…). The customer sees the same number on their confirmation email, their account page and the Track page.
The order detail page
Click any row to open the order.
Read it top to bottom:
| Section | What it tells you |
|---|---|
| Summary | The items, quantities, unit prices, shipping charge, discount and total. |
| Payment | Which gateway took the money (PayU or Razorpay, or COD for old test orders) and whether it is authorised, captured or refunded. |
| Fulfillment | Medusa's own shipping record. On Chisel this usually stays empty, because brands ship from the vendor portal and their status is recorded separately (see below). |
| Customer | Name, email, phone, shipping and billing address. Click the name to open the customer. |
| Brands and shipping | Chisel's own box: partner store, and each brand's items with the courier and tracking they entered. Explained next. |
| Activity | A timeline of what happened and when. |
Brands and shipping
Below the Summary there is a Brands and shipping box. It shows which partner store the order came from (or "Main shop order"), and one block per brand on the order: that brand's items, its status (To pack, Packed, Shipped, Delivered), and once shipped the courier, tracking number and tracking link exactly as the brand typed them in the vendor portal. Contact email and phone for the brand sit on the same line, and Brand page opens the brand.
An item listed under Items with no brand belongs to a product nobody owns; assign it under Brands or it will never ship.
Statuses, in plain words
Payment status
| Status | Meaning |
|---|---|
| Not paid | No money yet. Normal for the old demo orders. A real online order should never sit here. |
| Authorised | The gateway approved the payment but the money has not been pulled yet. |
| Captured | Money received. This is the normal state of a paid order. |
| Refunded / Partially refunded | Money returned to the customer, fully or in part. |
Fulfilment status (Medusa's own field)
| Status | Meaning on Chisel |
|---|---|
| Not fulfilled | Normal. Brands ship from the vendor portal, which does not update this field. Look at Brands and shipping instead. |
| Fulfilled / Shipped / Delivered | Only set if someone creates a fulfilment from the admin by hand. |
Order status
| Status | Meaning |
|---|---|
| Pending | Open. Being processed. |
| Completed | Closed after delivery. Mark it complete from the ⋯ menu when everything has reached the customer. |
| Cancelled | Cancelled by Chisel. Cannot be undone. |
Cancelling an order
- Open the order.
- Click the ⋯ menu at the top right of the Summary and choose Cancel order.
- Confirm. The order status becomes Cancelled.
- If money was captured, refund it from the Payment section (next heading). Cancelling does not refund by itself.
- Tell the brand. The vendor portal shows the order as cancelled, but a WhatsApp message avoids a parcel going out by mistake.
Refunding a payment
- Open the order and scroll to Payment.
- Click the ⋯ next to the captured payment and choose Refund.
- Enter the amount (full or partial) and a note, then confirm.
- The refund is sent to the gateway (PayU or Razorpay). The customer sees the money in 5 to 7 working days, depending on their bank.
A refund on a partner-store order also reverses the partner's commission for that order. See Commission and payouts.
Invoices
Every paid order gets a GST tax invoice with a running number like CH/2026-27/0001. The customer opens it from their order page. You can open it too: go to haloweave.store/invoice/<order id> where the order id is the long order_… value in the admin address bar. Print to PDF from the browser. See Payments and invoices.
Daily habits
- Open Orders first thing and again after lunch.
- Anything paid whose Brands and shipping box still says To pack or Packed after one working day: message the brand (their email and phone are right there).
- Anything Shipped for more than five days: click the tracking link and, if stuck, ask the brand to chase the courier.
There is no automatic "late" flag yet; the ship-by dates you see on some orders belong to the demo data. An automatic ship-by rule is on the roadmap.