Every order walks the same five stages. This page is the map; each box below is a link to the page that explains that stage in detail.
Customer1. Order placementPicks items, pays, gets a confirmation.
Chisel2. Order managementThe order appears in admin and is checked.
Brand3. Order processingThe brand packs the items, within 24-48 hours.
Courier4. Order shipmentParcel is collected, tracked and delivered.
Chisel5. Customer feedbackReview is left, read and approved.
Customer does it
Chisel team does it
The brand does it
The courier does it
The system does it by itself
Who is responsible at each stage
| Stage | Who acts | Where they work | How long it should take |
|---|---|---|---|
| Order placement | Customer | haloweave.store | Immediate |
| Order management | Chisel team | admin.haloweave.store/app | Same working day |
| Order processing | The brand | vendor.haloweave.store | 24 to 48 hours |
| Order shipment | Shadowfax, or the brand's own courier | Nothing to type | 2 to 6 days |
| Customer feedback | Chisel team | admin → Reviews | Within 2 working days |
One order, many brands
This is the part people find confusing, so it is worth seeing once.
One customerBuys 3 itemsOne payment, one order number.
SystemSplits by brandThe order page shows one box per brand.
3 brandsPack separatelyEach brand sees only its own items.
Courier3 parcelsThree tracking numbers, three delivery dates.
The customer still sees one order with one total. Only the delivery is split.
What to do when something looks wrong
| What you see | What it usually means | Go to |
|---|---|---|
| Order stuck on "To pack" past 48 hours | The brand has not started | Order processing |
| No tracking number after shipping | The brand shipped without entering it | Order shipment |
| Customer says parcel not received | Check the courier status first | Order shipment |
| Payment taken but no order | A failed checkout; the money is auto-refunded | Payments and invoices |
| Angry review on a product | Read it before approving | Customer feedback |